VOL 4, 2016 ISSUE

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Holland Headlines

31-Year Quest for Quality Award Winner

The Olympics are over and Team USA athletes are home with a lot of medals around their necks. Maybe most amazingly, Michael Phelps’ competed in his fifth Olympics and added to his already record-breaking number of gold medals--now totaling 23.

Holland also has racked up quite a record of winning gold medals. As of this year, Holland has earned the top regional carrier Quest for Quality award for Midwest/North Central Regional LTL Carriers from Logistics Management for 31 consecutive years.

"Logistics Management magazine began presenting this award in 1985, and every year since then Holland has earned the top spot for our region," said Scott Ware, president of Holland. "You can’t achieve service excellence in a sprint. It requires a relentless, long-term commitment to doing everything right every time. Every member of Team Holland does their part to deliver the Holland Difference, and that effort has been rewarded for over three decades with one or more Quest for Quality awards.”

The Quest for Quality award is widely considered to be the single most significant and reliable measure of customer satisfaction and service excellence in the industry. Award winners are chosen based upon the evaluations of thousands of transportation and logistics decision-makers from all over the country.

Survey respondents rate providers on a number of objective service metrics such as on-time performance, value, information technology, customer service, equipment and operations. To learn more about the Quest for Quality awards and Logistics Management magazine, visit them online at www.logisticsmgmt.com.

“We work hard every day to build on our record of consistent, on-time, damage free delivery,” Ware says. “I know that every Holland employee is pleased to be recognized for their efforts. What’s even more important, though, is recognition by our customers as being their first choice for freight.”

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