In the January Issue
What's New at Holland
News & Other Services
News From YRC Worldwide
Industry News
Tips to Make Your Life Easier

I Am Holland: Sue Ellen Hanson

Jim Ferguson and Sue Ellen Hanson

We present our prestigious "I Am Holland" award to employees who demonstrate at a high level our core values of integrity, respect for others, excellence in all areas of customer service, and dedication to hard work and continuous improvement.

Sue Ellen Hanson, office manager at our Toledo service center for the past 10 years, is recognized for putting customers' needs above all else.

A 20-year employee, she excelled in customer service and took those experiences with her when she moved into the office manager position.

Supervisors and drivers all depend on Sue Ellen for a lot of things; her abilities and actions help make it easier for the team to concentrate on day-to-day operations.

Holland Rewards

Available for individual shipping locations, Holland Rewards recognizes increases in shipping levels with awards.

Call your account executive to learn more and to see whether you qualify.

Holland Rewards

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What's New at Holland

Welcome back!

Hand shakeIf you used other transportation providers while we restored our financial strength, you should be aware that we made a few changes here at Holland. Now, we're better than ever!

Sure, we still outperform industry standards in on-time deliveries (97 percent vs. industry average 94 percent) and claim-free services (99.4 percent vs. industry average 96.8 percent), according to Logistics Management magazine's most recent Annual Masters of Supply Chain study.

testimonialYes, we're still #1 in next-day lanes in our region (52 percent of the lanes among our 57 service centers are served next-day—that's more than any other carrier in the region).

And it's true: For the 24th consecutive year, we earned a vote of confidence from shippers, receiving the Quest for Quality award in the LTL Midwest/North Central and the Expedited Motor Carrier categories in the Logistics Management 2009 readership survey.

So how are we better?

In the last four months, we accelerated transit times on lanes serving more than 250,235 additional ZIP code pairs with new next-day service:

  • Between Chicago and Southwest Missouri
  • From Worthington, Minn., to St. Louis
  • From Toronto to Chicago; Cincinnati; Huntington, W.Va., Indianapolis, Joliet, and Wheeling, Ill.; and Lexington, Ky.

Holland EmployeeFor more than 80 years, we've kept our operational focus on precisio, velocity and reliability for the confidence your supply chain needs.

We've not changed our focus.

We've gotten better!

Talk with your account executive today for Confidence DeliveredTM from Holland.

Think "Holland" first for service with Toronto

Toronto SkylineOnly Holland offers so many next-day lanes to and from Toronto!

With our recently enhanced service and accelerated transit times we now have more next-day lanes to and from Toronto than any other provider in the region.

Now, get enhanced next-day service on 2,215 ZIP codes between Toronto and:

  • Chicago
  • Cincinnati
  • Huntington, W. Va.
  • Indianapolis
  • Joliet , Ill.
  • Lexington, Ky.
  • Wheeling, Ill.

We also shaved a day off transit times on other lanes for enhanced, new two-day service between Toronto and:

  • Joplin, Mo.
  • Springfield, Mo.
  • Kansas City, Mo.
  • Memphis, Tenn.
  • Worthington, Minn.

To book your next shipment in or out of Toronto, go to or call your account executive.

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News & Other Services

Put a hold on cold, not on shipping plans

Holland truck and thermometerHolland helps keep supply chains running smoothly, even when the shipments are sensitive to cold.

Our Protect from Freezing service, with pickups Monday through Friday, gives your shipments a blanket of defense against cold temperatures and a warm room for weekends. With over 99% of all Holland shipments moving claim-free, you can feel confident your temperature-sensitive products are in good hands.

Protect from Freezing service is offered on all direct-service points, including Ontario and Quebec. Simply mark your shipments and bills of lading with "Protect from Freezing."

Listen, commit and follow through

Holland EmployeeWe think the best way to serve your business is to first understand it. That's why we regularly consult with customers to learn more about your business objectives and procedures.

With that information and close teamwork with our operational engineers and service center personnel, we create actionable plans to achieve your goals.

Then, it's a matter of follow through; we say what we're going to do and then we do what we say.

At Holland, that's the way we do business—whether it's moving shipments, contributing to the safety of the driving public or restoring financial strength to the corporation.

  • We're dedicated to service excellence, and we continue to outperform industry standards in on-time, claim-free shipping.
  • We're unswerving in our approach to safety, and in 2009, we significantly decreased preventable accidents.
  • We're committed to the future, and in 2009, Holland returned to profitability and YRC Worldwide restored its financial strength (regardless of what others predicted).

Talk to your account executive today and see for yourself.

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News From YRC Worldwide

YRC Worldwide successfully reaches thresholds in its debt-for-equity exchange offers

"The success of this note exchange marks a major turning point for YRC Worldwide—with our significantly restructured balance sheet and enhanced liquidity, we will move forward from a more solid financial foundation," stated Bill Zollars, chairman and CEO.

"Our comprehensive plan could not have been accomplished without the collective cooperation and continued support of our many stakeholders, including our lenders, our noteholders, and our employees. We remain focused on delivering on our promise of Confidence Delivered for our customers."

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Industry News

U.S. manufacturing outperformed forecasts

Steel beam manufacturingIn December, U.S. manufacturing expanded at its fastest rate in three years. The Institute for Supply Management reported a 55.9 factory index, the highest since April 2006, and 23 points higher than its December 2008 low of 32.9 (readings over 50 reveal expansion). This is consistent with manufacturing expansion reported in China and India.


ISM manufacturing index down in November

SatellitesAccording to an annual survey by ABI Research, 50 percent of end users which currently are using, deploying, evaluating or piloting radio frequency identification technology projected that their budgets for technology will increase this year. The respondents cited "business process improvement" as the primary reason for implementing RFID. Respondents also anticipate shorter ROI timeframes on their RFID investments.

FHA approves 10,000th highway project under Recovery Act

Traffic ConeThe Federal Highway Administration ended 2009 with its approval of the 10,000th highway project funded by the American Recovery and Reinvestment Act of 2009. With this action, the FHA has allocated $21.8 billion of the $26.6 billion the bill authorized. More broadly, the Department of Transportation has used Recovery Act money to finance more than 11,300 transportation projects, 7,600 of which are under way.

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Tips to Make Your Life Easier

Get reports fast!

Man at computerYear-end, quarter-end, month-end and weekly service reports give you the data you need to manage your transportation spend.

The secure tools at can present historical information on your shipping volumes, destinations and delivery rates, along with the status of your current shipments.

Simply login at and go to the Report tab to request the service reports you need.

It's just that easy.

Not registered to access the secure tools?

That's easy, too. Just go to and follow the instructions on the upper-left corner of the page.

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