In the November Issue
What's New
Tips to Make Your Life Easier
News/Other Services
Industry Information

Award-winning service

Customer satisfaction is always our first priority, but we're proud when industry recognizes our performance. USF Holland once again was honored with the
2008 Quest for Quality award by Logistics Management Magazine.

In July, Canadian Transportation and Logistics Magazine announced we qualified for its
Shipper's Choice Award for the second year.

And NASSTRAC named
Holland the 2007 Carrier of the Year in the Regional Midwest category.

Robert Heard, our newest 3-million mile driver

Please join us in congratulating Robert Heard (Grand Rapids) on achieving three-million miles without a preventable accident.

That's a 28-year career of safe driving at USF Holland!

One-third of all our linehaul drivers have achieved
one-million miles or moreof safe-driving performance— just one more reason USF Holland delivers shipments 99.8 percent damage-free.

USF Holland supports BackSnack program

Kansas City area customers may see a bold BackSnack display on the roads as
USF Holland donates equipment to bring attention to this worthy cause.

The BackSnack program provides backpacks of food to low-income elementary school children for the weekend.

BackSnack is a program of Harvesters, the Greater Kansas City area's food bank. The BackSnack program serves about 650 schoolchildren each week. Harvesters hopes to expand the program to 8,000 youngsters a week.

What's New

Holland keeps winter cold from damaging products in transit

Protect from Freezing service from
Holland uses technically-engineered and environmentally-safe cargo blankets and the largest network of next-day delivery points in the region to protect shipments from freezing during transit.

  • Pick-ups Monday through (and including) Friday
  • Includes all direct-point shipments (even Ontario and Quebec)
  • Cargo quilts available when and where you need them
  • Warm rooms for weekend use
  • Extensive next-day coverage limits exposure to cold temperatures in transit
  • Reasonably priced at $1.60 per 100 pounds ($17.00 minimum, $56.00 maximum)

Mark your shipments and bills of lading with "Protect from Freezing" to receive specialized freeze-protection services from USF Holland.

For more information on Protect from Freezing service call 1-866-465-5263 or your Account Executive or Customer Service at your local service center.

Financially strong and working to stay that way

The media is filled with the woes of our nation's economy, and certainly the strain our customers experience has an effect on USF Holland. Despite the noise in the marketplace, Holland and our parent company,
YRC Worldwide, have reasons to feel confident about our future. Here's why.

While YRC Worldwide borrowed money, primarily for its acquisitions of Roadway and the regional companies, it remains in good standing with all the conditions of those loan agreements. As of September 30th, the enterprise paid off over $50 million in loans this year alone, and we've made arrangements to cover all significant loan due dates through March 2010.

YRC Worldwide is improving its balance sheet by reducing the amount of money it owes. For example, lower interest-rate loans were used to pay off some loans that had higher rates. We also issued shares of common stock in exchange for loan amounts. While YRC Worldwide has been successful in reducing the amount of money owed since acquiring Roadway and the regional companies, we think the current economy makes this an even smarter practice.

The nature of our financial agreements, the revenues from the YRC Worldwide brands, and other activities, give the company a cushion in terms of positive cash flow, which we expect to continue through the rest of the year. And while the corporation's integration efforts do not affect USF Holland, combining
Yellow Transportation and Roadway is expected to save the enterprise $200 million by the end of 2009, allowing us to further reduce our level of debt during 2009.

No doubt, many companies are distracted by financial concerns, but
USF Holland continues to focus on the future by providing exceptional service to our customers. Read more.

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Tips to Make Your Life Easier

Chemical shipments delivered with care

USF Holland ships 99.8% damage-free. You can trust us to delivery your chemicals and coatings with care.

USF Holland uses a comprehensive approach for safely shipping chemicals and hazardous materials--from pre-shipping analysis--to the safe delivery of your product.

Our Chemical Helpline (800-395-5446) is staffed 24/7 for quick, easy access to professionals trained in hazardous materials and incident prevention.

Our freeze protection services maintain the proper product temperatures to make sure your cold-sensitive goods are not at risk during the cold winter months.

DOT- and OSHA-compliant employee training ensures expertise in handling your chemical and coating products every step of the way.

Your concern is chemical safety. Ours is delivering chemicals safely. Ask your account executive or customer service representative for a brochure describing the training, processes, technology, and personal commitment USF Holland brings to your chemical shipments.

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News/Other Services

Getting better to serve you better

USF Holland continually enhances its services to better meet the needs of your supply chain. Here are a few recent examples of the improvements we made.

USF Holland delivers excellent service to the southeast United States. This includes full-state coverage in North Carolina and direct coverage to nearly all of the population of Georgia. And USF Holland offers the most next-day lanes in the region.

New velocity centers are improving our ability to deliver shipments earlier in the day. These velocity centers allowed us to improve our standard service on 48 lanes to thousands of points to and from Syracuse and Albany, New York to the Midwest and eastern U.S.

USF Holland recently launched its Custom Solutions service to quickly tailor flexible, integrated transportation solutions to your unique needs for new store openings, product roll-outs, promotions, etc. It adds the personal attention you need to make sure detailed specifications are executed properly.

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Convenient online library has all your shipping forms.

Bookmark for all your transportation shipping forms. They can be found by clicking the
"Quick Tools and Forms" link on the homepage:

  • Standard and Vics Bill of Lading
  • Domestic and international shipping forms
  • Rules tariff (special services and fees)
  • Claims (Relax. USF Holland delivers 99.8% damage-free.)
  • ISO 9001:2000 and C-TPAT certificates, and more . . .

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Industry Information

Suit challenges California port regulations

The American Trucking Associations, supported by the National Industrial Transportation League, seeks to overturn the California Clean Trucks Program at its Long Beach and Los Angeles ports. The groups don't challenge the issue of reducing harmful emissions. Instead, they are concerned that the regulations will lead to ". . . a patchwork of inconsistent state regulations which would further undermine uniformity" as established under federal law.

Canada and EU to negotiate trade agreement

Seeking "closer economic cooperation," Canada and the 27 countries of the European Union are preparing formal positions for talks on "an economic partnership." A joint study predicts such a move will increase Canada's economy by about C$13 billion (US$11 billion) a year and Europe's economy by about C$19 billion (US$16.2 billion).

China exports cool

Current economic conditions are reducing demand for China exports, particularly steel, coal, and power. The downturn is threatening China's economic growth said Jiang Jianqing, president and chairman of China's Industrial & Commercial Bank.

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