In the July Issue
 
What's New at Holland
News & Other Services
A Place Holland Calls Home
Industry News
Tips to Make Your Life Easier

Get started shipping with Holland today

- Contact us via email to have an account executive help today.

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- By phone (1-866-465-5263)

- Find the Holland service center nearest your location.

Experience regional expertise with Holland

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Experience regional expertise with Holland
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Fast reliable service to Canada

Holland has more next-day service into Canada than any other competing LTL service provider.

Want to learn more? Have a Holland representative contact you.

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Tourist Alert

Summer is here, and the highways are full of vacationers—sometimes lost, frequently tired and often distracted.

To stay safe, remember your defensive-driving skills and give the other guy a break.

traffic on interstate

Holland Rewards

Available for individual shipping locations, Holland Rewards recognizes increases in shipping levels with Rewards.

Now, receive double-point credits for guaranteed, expedited and cross-border Canada shipments.

Call your account executive to learn more and to see whether you qualify.

Holland Rewards

News from YRC Worldwide

Subscribe to YRC Worldwide Insight to stay up-to-date on the latest company videos, FAQs, industry insights, case studies, exhibit schedules and more.

It's easy to sign up for YRC Worldwide Insight email updates.

Haven't checked out YRC Worldwide Insight on the web yet? Visit today.

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Get the latest looks!

Check out our Holland merchandise available at the YRCW Connection Company Store.

Shirts, caps, gloves . . . our online store offers handy reminders to make Holland your first choice for fast, efficient, claim-free service.

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Holland Headlines Archive

Remember! You can read back issues of Holland Headlines by visiting our archive.

Holland Headlines archive page

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What's New at Holland

Innovative programs for local shippers

Man at computer w/women looking onLocal shipping customers are just like large corporate accounts when it comes to the need for flexible, next-day service. Both want on-time and damage-free transportation so they can closely manage inventory levels and streamline their supply chains.

At Holland, we recognize that local shippers may not have extensive transportation staffs and resources, so we created innovative programs to make shipping easier for you to manage.

For example, our Holland Preferred Pricing program provides consistent, competitive pricing that's easy to understand. It protects your budgets from unexpected changes in shipping rates and mitigates fuel-cost fluctuations. With Preferred Pricing, we make it easy to budget and plan your transportation costs.

Other ways to simplify your transportation activities are available on hollandregional.com. Our online forms, tools, reports and electronic notifications help you plan, schedule, manage and analyze your shipping quickly and easily.

In addition, our Holland Rewards program offers local accounts the opportunity to earn reward points. Points add up to dollars that are awarded in your company's name and can be used to offset your shipping charges, buy office supplies or even support a favorite charity.

If you're a local shipper, learn more about the many ways Holland can help you manage your transportation like the big dogs. Visit us at hollandregional.com or call
1-866-465-5263.

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News & Other Services

What it means to be a Holland driver

Professionalism. Expertise. Safety. Three words to describe what it means to be a Holland driver.

Holland driver, tractor-trailer, coverage mapProfessionalism: -Holland drivers take their jobs seriously. They understand they are moving your reputation along with your goods. They make it a priority to keep communications open, meet commitments and make customer service paramount.

Expertise: Holland drivers are regional experts. They know what's involved in regional LTL shipping from efficient load planning to proper shipment handling and respect for schedules. Drivers are primary contributors to our award-winning quality handling, on-time service and damage-free deliveries.

Safety: Holland drivers recognize the responsibilities that go along with operating large equipment on roadways. They undertake continuing training, earn DOT hazmat endorsements on their commercial driver's licenses, maintain strong CSA scores with the Federal Motor Carrier Safety Administration and regularly test their driving skills to try to make it to the "Super Bowl" of transportation safety, the National Truck Driving Championships.

For many customers, our drivers are the face of our company and a big reason you choose to ship with Holland.

In times of professional driver shortages, the best drivers choose to work with the best company in the business . . . and that's Holland!

To bring this level of service to your business, visit our website or call 1-866-465-5263.

Saluting Holland state driving champions

Holland drivers who won their state championships

To qualify for the National Truck Driving Championships (NTDC), drivers must place first in their respective classes at the state competition.

The state and national competitions include challenging driving skills and maneuvering tests, a pre-trip inspection and a written examination covering vehicle operation and federal safety regulations.

To participate in the state competitions, drivers must be accident-free for one year. This year, Holland will send the following state champions to the national competition:

  • Marty Blandford (top/left)          Indiana
  • Rickey Tate (bottom/left)           Georgia
  • David White (top/right)               Ohio
  • James Lawless (middle/right)  North Carolina
  • Herschel Evans (bottom/right)  Georgia

In addition, Holland driver, John Lindberg, received the Tennessee Pre-Trip trophy.

Join us in cheering on our drivers as they compete in Orlando, Fla., Aug. 9–13 and follow their progress on Twitter and Facebook.

What it means to be a Holland driver, redux

Customer praises Holland drivers

Driver Steve Dowden, Holland coverage map

"Holland has a group of wonderful drivers! Yesterday, Steve Dowden came in to pick up our freight. I don’t know that I had ever seen him before. One of the units going out was a third-time attempt to ship a customer an air handler that didn't end up damaged before it arrived [the first two attempts were with other service providers].

"Needless to say, this customer isn't a happy camper. I asked Steve what he thought would be the safest way to ship this. I didn't have any banding to secure it to a pallet. He assured me that he would band this on a pallet at the service center, which he didn't have to do.

"Well, he did just that. Then he emailed me pictures, so I could see how it went out. This might not sound like a big deal, but I have to tell you that I appreciate that he went above and beyond to make a customer happy.

"I just can't say enough here . . . He did a heck of a job securing it to the skid, too. Thank you very much! And thank you, Steve Dowden!"

—Lori Bade, Warehouse Lead

Delivering an exceptional customer experience

We're smokin! Holland City Dispatcher Robert Moses, coverage map"Transportation is in my blood," chuckles Robert "Moe" Moses. "My dad was with Emery Worldwide, my sister's at DHL, my brother is with Fed Ex and I started when I was 16 as a summer temp on the docks at Emery."

Today, Moe is a city dispatch manager at the Holland Wheeling, Illl., service center. He coordinates driver deliveries and pickups and works closely with our customers' traffic managers to ensure we're properly equipped to handle the pickup when we get to their businesses.

"Work is easy for me because I enjoy my job," says Moe, who joined the company in 2005. "Holland has a family-like environment, and there's a lot of camaraderie among our people. I also like working with our customers and helping them when they're in a jam."

Moe is no stranger to long days that start early. "My job begins at 9 a.m., but a lot of mornings I come to work hours before that. It's my department, and I like to keep my eye on it, get a structure for the day."

How is business in Wheeling? "We're smokin'! Everyone is so busy; it's wonderful!" says Moe. "Keep every customer smiling; that's the goal!"

And how do you keep customers smiling? "It's our people. All carriers have docks and forklifts, but we have friendly people who put forth 100 percent each day. It's our people that set Holland apart."

Moe is a 2010 I Am Holland! award recipient and one more example of the people and service that keep customers coming back to Holland.

Experience Holland service for yourself; schedule your next shipment by calling 1-866-465-5263 or go online to hollandregional.com.

I am Holland!

The "I Am Holland" award recognizes employees who exemplify our core I am Holland awardvalues:

  • Integrity in all our relationships, inside and outside the company
  • Respect for each individual
  • Excellence in all areas of customer service
  • Hard work and continuous improvement

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A Place Holland Calls Home

Wheeling, Ill.

Illinois map with Wheeling highlighted, sites of interestIn the 1830s, travelers bumping down the dusty road from Chicago to Green Bay would need periodic stops. Enterprising individuals seized on opportunity; 23 miles from Chicago, they opened a string of restaurants, taverns and hotels along Milwaukee Avenue (Illinois Route 21), forming the village of Wheeling, Ill. Hospitality services continue today and Restaurant Row as it's now known still draws hungry Chicagoans to its eating establishments.

At the same time, visionary farmers saw the stagecoach line's potential for exporting crops from the fertile Des Plaines River valley. By the 1950s, agriculture gave way to industry and the South Wheeling Industrial Park became home to numerous manufacturing companies.

Proximity to O'Hare Airport continues to influence Wheeling and its neighboring communities, benefiting services that support this transportation and logistics gateway in the Midwest.

Holland opened its Wheeling service center in 1993, an 85-door, cross-dock cemter. It is one of three Holland service centers in Chicago with a pickup and delivery footprint that covers the Northern metropolitan area, including O'Hare and the business parks of Elk Grove Village—home to 3,600 industries.

"Wheeling is different from many other Holland centers in that we handle air and ocean freight," says Jeff Epstein, service center manager. "We work with many of the local accounts and freight forwarders in Elk Grove, and we have drivers that meet TSA requirements to make pickups and deliveries at the airport."

"Most important, we have really good people; that's what matters," adds Jeff. "Our management team has worked together for three years and is cohesive. I think we have the best customer service in the company. And our driver and dockworkers are outstanding. Together, we do the difficult and take the extra steps for our customers."

Holland knows Wheeling and Chicago, and shippers know they can count on Holland, the leader in next-day service. To schedule a pickup, go to hollandregional.com or call 1-866-465-5263.

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Industry News

Durable goods orders for May exceed expectations

washer and dryer in storeA Commerce Department report issued in late June showed orders for durable goods (excluding transportation equipment) were up 0.6 percent in May, a performance that outpaced forecasts.

This suggests manufacturing may be one of the first areas to bounce back from the slowing growth in the first half of the year.

EPA launches SmartWay dray-truck initiative

cargo containers with SmartWay logo overlay"EPA's SmartWay dray-truck initiative will help ports contribute to their local economies while protecting the air quality, environment and public health of nearby communities," said Gina McCarthy, assistant administrator for EPA's Office of Air and Radiation.

The initiative calls for carriers to sign an agreement to track and reduce particulate-matter and nitrogen oxides (NOx) emissions below the industry average over a three-year period; in return, SmartWay dray-carriage shipper partners would assign 75 percent or more of port freight to the cleaner vehicles.

Executives predict increase in supply chain attacks

mainframe computer screen with virus in red in the middleResults from a PwC consulting company survey of 80 executives from 25 countries gave a 56 percent probability of cyber, hacker, pirate and terrorist attacks affecting supply chains over the next 20 years with key shipping hubs and transportation gateways at greatest risk.

Responses also indicated greater concern for hacker attacks versus physical attacks. 

Small business loans lag overall pace of commercial lending

fountain pen next to the word Loans on a formThe Federal Reserve reported overall commercial and industrial lending for May grew three percent to $1.26 trillion from a year ago.

This contrasts with reports issued earlier in the year, indicating small business loans were down. The Federal Deposit Insurance Corp. reported an 8.6 percent drop in loans of less than $1 million at the end of March, compared to a year earlier.

Similarly, the Federal Reserve Bank of Kansas City revealed a drop in loans to small businesses by big banks (down 14 percent) and smaller lenders (down 3 percent) between March 2010 and March 2011.

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Tips to Make Your Life Easier

Online, on phone, or eye-to-eye access to customer service

Customer service representative in conversation ballon that says How may I help you? We're improving our customer service to match the way you like to work.

For customers who spend time online, our new Live Chat technology lets you ask your shipping questions online and get a real-time, quick written response. Easy as that!

Prefer the phone to technology? Holland customer service representatives are still just a call away.

Need to look someone in the eye? Account executives and drivers remain dedicated to your service needs.

The thing is, we know good communication is essential to good service.

That's why at Holland, keeping lines of communications open and convenient for you is a top priority. Live Chat is the newest way Holland makes it easy to stay connected.

Live Chat is available free to registered users of hollandregional.com.

Not using our secure website? Register today to take advantage of all its time-saving tools!

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regional expertise: leaders in next-day delivery | quality handling | on-time performance
616.395.5000 | 750 East 40th Street, Holland, MI 49423
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