In the June Issue
 
What's New at Holland
News & Other Services
A Place Holland Calls Home
Industry News
Tips to Make Your Life Easier

Get started shipping with Holland today

- Contact us via email to have an account executive help today.

- Our Holland website
(hollandregional.com)

- By phone (1-866-465-5263)

- Find the Holland service center nearest your location.

Experience regional expertise with Holland

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Fast reliable service to Canada

Holland has more next-day service into Canada than any other competing LTL service provider.

Want to learn more? Have a Holland representative contact you.

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Holland Rewards

Available for individual shipping locations, Holland Rewards recognizes increases in shipping levels with Rewards.

Now, receive double-point credits for guaranteed, expedited and cross-border Canada shipments.

Call your account executive to learn more and to see whether you qualify.

Holland Rewards

Every shipment is a priority!

As the next-day leader in the Midwest and Southeast, Holland has more next-day deliveries to accelerate your operations and more guaranteed options to enhance your customer service.

Check it out!

Every shispment is a priority with Holland. Man smiling.

Get the latest looks!

Check out our Holland merchandise available at the YRCW Connection Company Store.

Shirts, caps, gloves . . . our online store offers handy reminders to make Holland your first choice for fast, efficient, claim-free service.

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Holland Headlines Archive

Remember! You can read back issues of Holland Headlines by visiting our archive.

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What's New at Holland

Big benefits for small businesses

Every shipment is a priority. Holland staff and tractor-trailerHolland counts as customers some of the biggest names in business. But these big guys weren't always big.

We're proud to say that over the past 82 years, we've consistently delivered the kind of reliable LTL service that's helped smaller companies grow into industry leaders.

Businesses with ambitions for growth know that responsiveness is critical. They understand that when you make a commitment, it's essential that you keep it. And while they may be small, their need for high-quality service is real.

As a leading LTL service provider, no account is too small to receive the highest level of service from Holland! In fact, we consider every shipment a priority whether it comes from a big customer or a small one.

With the most next-day lanes in the region, we provide the fast, flexible service that lets you seize market opportunity and respond quickly to your customer's needs.

Our on-time, damage-free service helps you keep your promises with deliveries that arrive when and where planned.

When projects come up that require extra planning, your account executive is there to listen, learn and leverage the Holland service portfolio, developing solutions that meet your requirements.

And our online tools let you work more efficiently, improve your customer service and give you information to help manage your business.

No matter how small or big your business, Holland has the people, services and desire to help you grow.

Call us at 1-866-465-5263 or go online to add the strength of Holland to your supply chain.

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News & Other Services

It's a chemical attraction

Holland knows all the moves when it comes to shipping hazardous materials!

Barrels in warehouseFor example, our employees are trained in DOT and OSHA-compliant techniques for handling chemicals, paints, adhesives and other hazardous materials.

  • All Holland drivers earned the DOT hazmat endorsement on their commercial drivers licenses.
  • All Holland forklift operators are trained thoroughly in proper moving and securing techniques while products are on the dock or being loaded/unloaded.

Chemical helpline representatives are ready to help you, 24/7.

  • We can help answer your questions and assist with document compliance, marking, labeling and identifying placards.
  • The Helpline is also fully prepared to bring on board a nationwide team of experts in the unlikely event of an emergency.

Our chemical and hazardous materials services are proven successful.

  • With 99.8 percent damage-free service, Holland has a track record that delivers confidence.
  • The reliability of our freeze protection service, popular with shippers of chemicals and aqueous-based products, remains impressively solid, despite the rough winter of 2010–11. Last winter, Holland handled more than 63,000 Freeze Protection shipments with only 32 paid claims.

To find out more about services for shipping chemicals and hazardous materials, complete a customer information form or call 1-866-465-5263.

Quality service that stands the test of time

We're honored when customers show appreciation for our services by giving us high marks on the criteria that matter most to them.

Holland tractor-trailer, blue carrier of the year ribbonTo earn these accolades in consecutive years is a testimony to the consistency of our people, processes and the pride we take in delivering high-quality service that stands out from the competition.

Our thanks to customers Echo Global Logistics and Eastman Chemical for once again recognizing Holland with their Regional Carrier of the Year and Supplier Excellence Award, respectively.

To bring award-winning service to your supply chain, schedule a shipment online or call 1-866-465-5263.

Delivering an exceptional customer experience

Amy Kurz was the first office clerk when Holland opened its Milwaukee service center in 1981. Amy remembers, "At that time, rating was done manually by searching racks of rate books, manifests were typed on an electric typewriter and copies were made by using carbon paper. Lots of things have changed since then!

"With today's technology, customers have access to a wealth of information on our websites to aid with their logistics planning and real-time updates for tracking shipments."

I am Holland, Amy Kurz, Milwaukee, WI, highlighted on mapToday, Amy is office manager for the much-larger Milwaukee center, and wears multiple hats. "I'm the HR liaison with the main office, so that means I handle payroll, office clerk training, drivers' vacation schedules and other HR duties. I also work with customers on rate quotes and as backup for the customer service team and then I handle things around the terminal, such as coordinating facility maintenance and ordering supplies. It seems as if at any moment I can be handling 10 different things."

And that's one of her favorite parts about the job, "I'm never bored! Every day is different, and time goes fast. I'm a 'get it done' kind of person and try to give 100 percent."

From Amy's perspective, that's part of the Holland way of doing business. "We're not afraid to go the extra mile," she says. "That's what customers like, and I think that's what sets us apart from the competition. The customers count on us to be there for them when special logistics are required."

Amy has built her career in transportation and logistics and speaks from experience. "When I was in high school, I had a part-time job working for a cartage company in Ohio. After graduation, I went full time. Then I worked for an import/export company, which handled sealed shipping containers and moved to Wisconsin. And that led to the job with Holland."

Amy is a 2010 I Am Holland! award recipient and is just one example of the people and service that keep customers coming back to Holland.

Experience Holland service for yourself; schedule your next shipment by calling at 1-866-465-5263 or go online to hollandregional.com.

I am Holland!

The "I Am Holland" award recognizes employees who exemplify our core I am Holland awardvalues:

  • Integrity in all our relationships, inside and outside the company
  • Respect for each individual
  • Excellence in all areas of customer service
  • Hard work and continuous improvement

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A Place Holland Calls Home

Milwaukee, Wis.

Wisconsin map with Milwaukee highlighted, sites of interestIt's summertime, and the place to be is along the shore of Lake Michigan in Milwaukee for Summerfest! Billed as the world's largest music festival, Summerfest 2011 is scheduled for June 29–July 3 and July 5–10.

In addition to 11 stages and more than 700 bands, the festival is an entertaining feast of food, beverages, marketplaces and interactive exhibits in addition to a diverse musical lineup.

While in Milwaukee, plan a visit to The Harley Davidson Museum®, self described as "Located at the intersection of history, art and culture." This 20-acre tribute to the American-made motorcycle includes exhibits, archives, artifacts, restaurant, café and a retail store.

Of course, Lake Michigan brings its own forms of entertainment, from shorefront walking and bicycling trails, to swimming, boating and fishing.

Milwaukee is a place Holland calls home with 104 doors and more than 19 acres of yard space. About 240 professional city and linehaul drivers work at the Holland Milwaukee service center, and additional employees are added regularly.

One of the largest operations in the Holland network, the Milwaukee service center delivers confidence with next-day service that reaches as far as Kansas City, Mo; Nashville, Tenn.; and Pittsburgh. Next-day extended reach can be arranged with Expedited Delivery as far away as Buffalo, N.Y.; Birmingham, Ala.; and Memphis, Tenn.

Holland knows Milwaukee, and shippers know they can count on Holland, the leader in next-day service. To schedule a pickup, go to hollandregional.com or call 1-866-465-5263.

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Industry News

Industrial production up for April

factory assembly lineIn its May report, the Federal Reserve said year-over-year total industrial production was up 5.0 percent for April.

Parts shortages resulting from the March disaster in Japan is associated with a 0.4 percent drop in manufacturing production in April. Not including motor vehicles and parts, manufacturing production increased 0.2 percent over March.

Also in the report, April mine output increased 0.8 percent. Utilities output was up 1.7 percent when compared to the prior month.

Obama uses National Transportation Week to promote infrastructure agenda

heavy equipment at highway worksiteIn proclaiming National Transportation Week (May 15–21) and National Defense Transportation Day (May 20), President Obama positioned U.S. competitiveness as dependent on infrastructure.

"To attract new businesses to our shores, we must rebuild crumbling roads and bridges and continue to invest in the modernization of our infrastructure."

He also said, "Together, we can continue the work started by the American Recovery and Reinvestment Act to maintain a world-class logistics network, create new jobs and win the future for our children." Included in the president's 2012 budget plan is a large, six-year spending program for combining rail, freight and traditional highway projects; the administration has not said how it will pay for it.

Exports hit historic high in April

stacks of metal materialsThe Bureau of Economic Analysis of the U.S. Commerce Department reported exports of U.S. goods and services reached $175.6 billion in April. This was the largest monthly total ever recorded.

Exports grew 15.9 percent or $27.8 billion.

The trade deficit decreased from $46.8 billion to $43.7 billion for the month.

Loosening of business loan standards

people around deskIn releasing its quarterly survey of senior loan officers in May, the Federal Reserve said, "The April survey indicated that, on net, bank lending standards and terms generally had eased somewhat further during the first quarter of this year." Also adding that this "pointed to a more favorable or less uncertain economic outlook."


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Tips to Make Your Life Easier

Talk about service! New Live Chat online technology

Available at no charge to registered users of hollandregional.com, Live Chat gives you one more easy way to experience the personalized attention you need to manage your supply chain.

Holland secure site showing Live Chat link

With Live Chat, you get a real-time, quick exchange of information with a customer service representative. Because you can get the responses to your questions in a written transcript, there's less chance for miscommunication. Yet, because you're working online, your phone is free to let you take care of other business.

In addition to scheduling a pickup or checking the status of a shipment, Live Chat lets you find out more about Holland services and how they can apply specifically to your business needs.

Available anywhere you have an Internet connection; start talking online with Holland today!

Not using our secure website?

Register today to take advantage of all its time-saving tools!

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regional expertise: leaders in next-day delivery | quality handling | on-time performance
616.395.5000 | 750 East 40th Street, Holland, MI 49423
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