In the February Issue
 
What's New at Holland
News & Other Services
A Place Holland Calls Home
Industry News
Tips to Make Your Life Easier

Get started shipping with Holland today

- Contact us via email to have an account executive help today.

- Our Holland website
(hollandregional.com)

- By phone (1-866-465-5263)

- Find the Holland service center nearest your location.

Experience regional expertise with Holland

View our regional service map.

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Sign up for Weather Alerts

Mother Nature is quite generous with winter weather this year.

Sign up for our weather alerts, and we will keep you posted about her activities with email notifications when weather may affect our Freeze Protection Service.

Thermometer showing freezing temperatures. Sign Up for Weather Alerts

A one-two punch for winter shipping

When you use our Freeze Protection Service along with our Guaranteed Services, your shipment is guaranteed to deliver complete and by the date and time you require with protection from freezing the entire time.

Guaranteed options, clocks boxing gloves

Simply mark your bills of lading with both "Protect from Freezing" along with your chosen guaranteed delivery service: Before 9 a.m., Before Noon, Before 3:30 p.m. or the specific hour or range of hours for delivery.

Protect from freezing.

One BOL can handle it all.

Call your account executive or 1-866-465-5263 if you have questions.

Holland Rewards

Available for individual shipping locations, Holland Rewards recognizes increases in shipping levels with Rewards.

Now, receive double-point credits for guaranteed, expedited and cross-border Canada shipments.

Call your account executive to learn more and to see whether you qualify.

Holland Rewards

Get the latest looks!

Check out our Holland merchandise available at the YRCW Connection Company Store.

Shirts, caps, gloves . . . our online store offers handy reminders to make Holland your first choice for fast, efficient, claim-free service.

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Holland Headlines Archive

Remember! You can read back issues of Holland Headlines by visiting our archive.

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What's New at Holland

Who you gonna call?

Holland employees, tractor-trailer, coverage map, web pageWhen you need your car fixed, you call a mechanic.

When you need dental work, you call a dentist.

And when you need fast delivery of your regional heavyweight shipments, you call Holland!

We know your docks, your business and what it takes to move your heavyweight shipments on time and damage free.

We speak your language: the questions to ask, the shipping forms and classifications, the touch points that are part of LTL transportation.

We make it easy for you, from moving your shipments to tracking their progress to accurately billing for the service.

We're not here to waste your time, sell you services you don't want or need, or have you train us on the intricacies of successful heavyweight shipping.

For more than 80 years, Holland has specialized in serving the next day, regional needs LTL needs of customers. It's what we know best. It's what we do best. And we prove it each day with an impressive 99.8 percent damage-free performance and on-time deliveries consistently above the 96-percent range (higher for our expedited and guaranteed services).

For flexible, reliable, damage-free transportation for your heavyweight shipments, call 1-866-465-5263, or simply go online to schedule your next shipment!

Good as gold

men in suits celebrating with trophy overlaid on Holland home pageIt may be Academy Award® season, but our favorite recognition for winning performances comes from our customers.

We are so honored that Matco Tools rated our 2010 scorecard performance at their highest level—Gold!

Matco Tools, a subsidiary of the Fortune 500 Danaher Corp., manufactures and distributes professional automotive equipment, tools and toolboxes.

Matco measures 12 different attributes, which they consider important for their transportation providers. Seven rate supplier service levels on such things as on-time pickups and deliveries and claims, and five judge supplier capabilities, such as service coverage and special service "extras." Add it all up, and you get transportation you can count on. That's Confidence Delivered®.

To bring this level of service to your business, visit our website or call 1-866-465-5263.

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News & Other Services

Still going strong

Coverage map, 99% on-time, chain and padlock, NietzscheHere at Holland, we're pleased to report that the philosopher, Nietzsche, was on target: what doesn't break us makes us stronger.

Despite the recession and its slow recovery, Holland continues to deliver award-winning service, attract more active shippers to our customer roster, and remain profitable during 2010. Not bad for a challenging year!

We attribute our strength to employees who care and service that excels.

  • More next-day service lanes than any other provider in the region
  • More than 96 percent standard, on-time deliveries
  • More than 99 percent on-time delivery of all guaranteed and expedited shipments
  • 99.8 percent damage-free service

Our continuously open, online customer satisfaction survey shows these service levels resonate with customers who value on-time pickups, on-time deliveries and intact shipments. In fact, survey results indicate that almost all customers think we meet or exceed their expectations, and an impressive number say they definitely will refer us to their business peers.

Call us at 1-866-465-5263 or go online to add the strength of Holland to your supply chain..

Delivering an exceptional customer experience

Edith Deal, Holland coverage map with Knoxville, Tenn., highlighted "I've worked with our customers for so long, they're like my family," says Edith Deal, office administrator in Knoxville, Tenn. "I know their children's names, even some of their grandchildren's."

Edith will celebrate her twenty-third anniversary as a Holland employee next month, and her work is important to a smooth-running service center. Among other things, Edith helps with payroll; coordinates with the state motor vehicle association on behalf of drivers; and works with customers, scheduling their pickups, providing rate quotes, and taking care of their shipping needs. "Customer satisfaction is the key; we just want the best for our customers," says Edith.

A lot has changed in customer service since Edith joined Holland. "When I first started, a customer would call with a question, and we'd have to call the other terminals to get the information. A few years later, we started these conference calls; each day for an hour, dispatch and customer service from each terminal would report on shipments and answer questions. Now we hit a key and the information is right there!"

Technology has changed, but the keys to good customer service remain the same, "It takes dedication and loyalty to keep our customers up-to-date on the status of their shipments.

Holland Core Values"It takes teamwork. We could not accomplish a task without the help of others. We are all involved in making it happen, and we are very appreciative of our co-workers.

"And you have to be honest. If there's an issue, I do all I can to get it solved; then, I call the customer immediately and give them an update. No matter what the customer requests, we try to deliver for them," says Edith.

David Leonard, the service center manager who hired Edith admits, "Edith doesn't change, she always tries to serve our customers." And that's a big reason Edith received the "I Am Holland" award for 2010.

Edith is just one example of the people and service that keep customers coming back to Holland.

Experience Holland service for yourself; schedule your next shipment by calling at 1-866-465-5263 or go online to hollandregional.com.

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A Place Holland Calls Home

Knoxville, Tenn.

Tennessee map with Knoxville highlighted, sites of interestWater and mountains form the backdrop for the city rated #1 as the best place to live among cities with populations of less than one million: Knoxville, Tenn. Here, the confluence of the French Broad and Holston River forms the Tennessee River and the beginning of the 650-mile River Navigational Channel.

Then there are the mountains—The Great Smoky Mountains, part of the Appalachian Highlands—just 45-miles to the southeast. More than 500,000 acres of unspoiled forests, streams and waterfalls, wildflowers and foliage, fauna and migrating birds, trails, and the namesake misty valleys make up this favorite of American parks.

Knoxville is home to the University of Tennessee and its nationally recognized transportation and logistics curriculum. A key figure in the school's notable athletic program is Lady Volunteers coach, Pat Summitt, the first NCAA Division I basketball coach to ever win more than 1,000 games.

The city's diversified group of employers includes the corporate headquarters of the Tennessee Valley Authority (TVA), created by President Franklin Roosevelt to provide "electricity for all." Knoxville is also the home of the popular television cable network, HGTV. And to the delight of many a teenage boy, the soft drink, Mountain Dew, traces its roots to this city in Eastern Tennessee.

Knoxville also is a place Holland calls home. The company entered the Eastern Tennessee territory in 1986 and today operates a 40-door service center. "We built the business on great customer service," says David Leonard, Knoxville service center manager. "What we say we're going to do, we do."

A favorite transportation provider among the automotive industry, our Knoxville operations deliver next-day service to important industrial centers, such as Detroit, Chicago, Cleveland and St. Louis.

In addition to a large, next-day footprint, the Knoxville center also serves a big local service area. "Our local pickup and delivery area spans from Crossville to the Tri-Cities [Bristol, Kingsport and Johnson City], effectively adding about another 125 miles to our 500-mile next-day service area," adds David.

Holland knows Eastern Tennessee, and shippers know they can count on Holland, the leader in next-day service.

To schedule a pickup, go to hollandregional.com or call 1-866-465-5263.

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Industry News

American Bankers Association on the economy

bank buildingAccording to the ABA's 14-member economic advisory committee, the U.S. gross domestic product should grow to a median estimate of 3.3 percent during 2011. The group forecasts the country will add 2.1 million private jobs, unemployment will drop to 9.4 percent, and inflation will hit 1.0 percent this year. "The economy is transitioning from reliance on monetary and fiscal stimulus to a sustained expansion in the private sector," said Stuart Hoffman, acting committee chairman and chief economist at PNC Financial Services Group.

Consumer confidence down in January

Men talkingThe Thomson Reuters/University of Michigan preliminary index showed an unexpected decline in U.S. consumer sentiment in January. The drop to 72.7 from 74.5 in December is attributed to stagnant incomes and increasing inflation from higher gasoline prices.

 


"Steady as she goes"

machineryThe Manufacturers Alliance/MAPI quarterly survey, released in January, suggests steady growth in U.S. manufacturing, despite signs of slowing expansion. The survey of 62 manufacturers revealed 33.3 percent of surveyed companies operating above 85 percent of capacity; modest year-to-year growth in order backlogs; and higher expectations for capital investment, exports by foreign affiliates of U.S. firms and R&D.

U.S. trade deficit with Canada increases in November

cogThe U.S. Census Bureau in its January report placed the November goods deficit with Canada at $1.8 billion, up from $1.2 billion in October. Exports were down $1.1 billion to $21.0 billion, and imports decreased $0.5 billion to $22.7 billion.

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Tips to Make Your Life Easier

Class act

machinery and eggs on scaleWhen it comes to heavyweight shipping, there's a big difference between moving 100 pounds of ping pong balls and 100 pounds of lead ore. To assist billing accuracy and avoid claims, it's important for us to know what we're moving in your cartons, crates and drums.

The best way to do this is by including the NMFC (National Motor Freight Classification) item and class numbers on your bills of lading.

Created by the National Motor Freight Traffic Association, the NMFC system identifies products with similar characteristics, applies an item number, and then groups item numbers into classes, which it labels with numbers from 50 to 500.

For example:

  • Lead ore is class 50.
  • Clothing can be class 70 through 400, depending on the density of the items being shipped.
  • Ping pong balls are class 500.

LTL billing rates are based on NMFC item and class numbers.

  • rate quote freight classificationTo determine the classifications, the National Motor Freight Traffic Association considers four parameters:
  • Density: the shipment's weight as measured in pounds per cubic foot
  • Stowability: any noteworthy considerations for loading the product in the trailer, such as whether it can be stacked
  • Handling: the ease or difficulty of properly handling the product because of its weight, shape, packaging, composition, etc.
  • Liability: the service provider's obligation in the event of spoilage, damage or theft, or the shipment's potential to damage other shipments, such as through leakage or spontaneous combustion

In addition to billing accuracy, NMFC item and class numbers help us prepare for proper handling of your shipment at each touch point: pickup, loading, transit to the origin service center, transfer on our docks, transit to the destination service center, unloading, and final delivery.

If you have questions about the NMFC codes that apply to your shipments, talk with your Holland account executive or call 1-866-465-5263.

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hollandregional.com | 616.395.5000 | 750 East 40th Street, Holland, MI 49423
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