In the January Issue
 
What's New at Holland
News & Other Services
A Place Holland Calls Home
Industry News
Tips to Make Your Life Easier

Get started shipping with Holland today

- Contact us via email to have an account executive help today.

- Our Holland website
(hollandregional.com)

- By phone (1-866-465-5263)

- Find the Holland service center nearest your location.

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Congratulations!

Congratulations to Dean Hill of Meijer Corp. in Grand Rapids, Mich.

Dean is the winner of the die-cast Holland truck.

As part of our recent reader survey, all Holland Headline subscribers were entered into a drawing for this replica.

Thanks to all who took our survey and shared their opinions with us.

Holland die-cast tractor-trailer

We love our customers!

In fact, we think your shipments and our service is a match made in heaven.

So this Valentine's Day, share the love and place all your shipments on Holland equipment!

candy conversation heart

Holland Rewards

Available for individual shipping locations, Holland Rewards recognizes increases in shipping levels with Rewards.

Now, receive double-point credits for guaranteed, expedited and cross-border Canada shipments.

Call your account executive to learn more and to see whether you qualify.

Holland Rewards

Get the latest looks!

Check out our Holland merchandise available at the YRCW Connection Company Store.

Shirts, caps, gloves . . . our online store offers handy reminders to make Holland your first choice for fast, efficient, claim-free service.

hat, umbrella, shirts, gloves

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Holland Headlines Archive

Remember! You can read back issues of Holland Headlines by visiting our archive.

Holland Headlines archive page

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Question? Comment?

What's New at Holland

Paying dividends

Holland employees, tractor-trailer, coverage mapJust to be clear, there's no check in the mail, but the groundwork we did over the past few years is paying other kinds of dividends to our customers: more next-day options, deliveries earlier in the day, consistent on-time and damage-free service, and improved online capabilities to name just a few.

It's clear; you're seeing the difference of Confidence Delivered®. As we closed out 2010, customers were sending more shipments our way, creating significant year-over-year growth in our volume. Thank you! We appreciate your confidence in our service and reliability.

To continue this great momentum, we're strengthening the alignment of our sales team with our customer base. We think this will enable our account executives to gain greater understanding of your operations processes and help us serve your business even better.

To bring Confidence Delivered to your business, visit our  website or call 1-866-465-5263.

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News & Other Services

Engineered protection against the cold

Protect from freezing. Men folding Cargo Quilt. Thermometer w/mercury low in bulb.This winter, don't leave the integrity of your freezable shipments to chance. At Holland, we've engineered a Freeze Protection Service that delivers 99.9 percent claim-free results.

Simple to engage, all you need do is mark your shipments and bills of lading with "protect from freezing". Our systems are set up to take care of it from there.

When your Holland driver flags your shipment as freezable, the local and destination service centers receive alerts, which helps them prepare to properly handle your shipment when it arrives.

CargoQuilts® are on hand to place a blanket of protection around your goods to prevent a rapid temperature drop. Warm rooms are available at service centers for shipments experiencing extended stays—such as over weekends—or in the case of extreme cold temperatures.

What's more, our leadership in next-day service ensures your shipments enter and leave our network quickly, so there's little time for freezing to occur.

Protect from freezing. Men folding Cargo Quilt. Thermometer w/mercury low in bulb.Add to all that the tenure of our account executives, dispatchers, drivers and dockworkers and our long-time relationships with customers. This longevity means we understand your business, your shipping patterns and, many times, when we can expect your freezable shipments. We're ready when you need us.

For your peace of mind, you also can sign up for weather alerts to receive email notifications when weather may affect our Freeze Protection service.

To learn more, complete a customer interest form, or talk with a customer service representative at 866-465-5263.

Delivering an exceptional customer experience

Don Humphries, Holland coverage map with Spartanburg highlighted "We treat all our customers as if each one is the most important—we have to! They are all important. And we do what we say we're going to do," says Don Humphries, dispatcher in Spartanburg, S.C.

Don explains that "above and beyond" is the norm for Holland. "If a customer asks for something, we do what we can to make it happen. For example, if a customer typically has multiple bills, it's simpler for them if we deliver them all at the same time. Or if a customer needs a shipment a little early one day, we try to load the trailer so that we can get it to them earlier in the day."

A 13-year veteran with Holland, Don understands the business from both sides. "I worked outbound, loading trailers for linehaul, for the first seven years, and then for the last six years I've worked as city dispatcher," he says.

Don also has experienced first-hand the changes the company has implemented to improve communication and service over the years. "Back when I first started, we used T-cards (paper) and drivers carried beepers. Now, using our FMS (electronic freight management system) and cell phones, if a customer calls, we can tell them where the driver is and when they can expect the pickup will be made or their shipment will deliver. Those are the most frequent questions."

Don is just one example of the people and service that keep customers coming back to Holland.

Experience Holland service for yourself; schedule your next shipment by calling at 1-866-465-5263 or go online to hollandregional.com.

What our customers say

Spartanburg highway sign"Holland has always exceeded my expectations.

John Watson, Wayne Ezell, and the whole customer service team at the Spartanburg, S.C., terminal treat you as if you are the only individual that they know. They have resolved any of the issues in a timely manner, always making sure that my satisfaction comes first. I can call Pam Leasure or Debbie Whitmire at any time and get an accurate idea of where and what time my freight will be delivered. This is real handy during these times of JIT deliveries. So I give kudos to Harry [Batson], Don [Humphries] and Ken [Thompson] in Dispatch for being on top of all aspects of my freight."

—Barry Hudson, Parker Hannifin

I am Holland

Holland EmployeesMore than equipment, service centers and transit lanes, Holland is people who work extremely hard to deliver confidence.

We are proud to have high-caliber people at Holland. However, even in an environment where excellence is expected, each year we select a few employees who stand out for their commitment to following our core values as a guide to their actions and interactions with customers and other employees.

Nominated by their co-workers, and selected by the Holland leadership team, we are proud to introduce the recipients of our I AM HOLLAND award for 2010. We hope you will join us in thanking them for a job well done!Holland core values

  • Lurie Williams, city driver, Cleveland
  • Marshall Shipp, city driver, Memphis, Tenn.
  • Edith Deal, office administrator, Knoxville, Tenn.
  • Robert Moses, supervisor, Wheeling, W.Va.
  • Rocco Anderson, supervisor, Indianapolis
  • Terry Wandling, linehaul driver, Huntington, W.Va.
  • John Payne, city driver, Wausau, Wis.
  • Amy Kurz, office manager, Milwaukee
  • Cheryl Saxton, manager, Operations Planning, Field Support Center
  • Charlyn Robbins, financial analyst, Field Support Center

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A Place Holland Calls Home

The Twin Cities (Minneapolis/St. Paul, Minn.)

Minnesota map with Minneapolis and St. Paul highlighted, sites of interestWhat do you do in an area known for its 1,000 lakes? Plenty!

Visit Minneapolis/St. Paul in the summer to enjoy the area's 300 parks, miles of walking trails, fishing, swimming and boating. When the weather turns cold, and swimming and boating become a challenge, there's always skiing, tubing, snowboarding and snowshoeing through the local terrain.

Prefer retail therapy to the great outdoors? The Mall of America is a destination and a shopping center. Big enough to hold 32 Boeing 747s under its roof, the mall is home to more than 520 retail stores, a 1.2-million gallon aquarium, 25 rides and attractions, a learning center and a wedding chapel where more than 5,500 couples have said their "I dos."

Although football season is coming to an end, hope springs eternal in the Twin Cities! Tickets for the Minnesota Twins spring training at Target Field are on sale now! In addition to great baseball, the stadium offers behind-the-scenes tours of one of Major League Baseball's best and newest venues.

Holland has been calling the Twin Cities home for 20 years. One of the network's top 10 service centers in terms of inbound and outbound volume, the center features 102 dock doors and a next-day range that reaches 600 miles away to Fort Wayne.

Minneapolis Service Center Manager Ken Fox explains that in addition to a large next-day service footprint, the Minneapolis center also delivers extensive two-day service. "In contrast to other providers, we offer two-day service all the way to South Carolina."

"We make it easy for customers to do business with us," says Ken. "We respond well, make our pickups on time, and deliver on time. We have a low claim ratio and no hassles. And there's great consistency among our employees—we have little or no turnover; that's a big part of our great customer service and strong sales team."

Holland knows the Twin Cities, and shippers know they can count on Holland, the leader in next-day service.

To schedule a pickup, go to hollandregional.com or call 1-866-465-5263.

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Industry News

Holiday retail sales exceed 2009 performance

person at cash registerAccording to the Dec. 27 MasterCard Advisors' SpendingPulse report, U.S. retail sales were up 5.5 percent during the holiday season, compared to the same period in 2009.

Contributing to the results were increases in apparel sales, up 11.2 percent compared to the prior year. Total e-commerce sales were up 15.4 percent.

Builder confidence remains steady but at a low level

Man hammering nails in joistA survey of builders' perceptions, the National Association of Home Builders/Wells Fargo Housing Market Index (HMI) for December showed builder confidence for new, single-family homes at 16, the same as in November. The HMI score for the Northeast was up 12 points to 24 in December, while other regions saw declines: the Midwest was down 4 points to 13; the West was down 4 points to 11; and the South was down 1 point to 17.

Manufacturing output moves up in November

machineryThe December Federal Reserve report on Industrial Production and Capacity Utilization showed industrial production for November was up 0.4 percent, after declining 0.2 percent in October.

Manufacturing output for motor vehicles and parts was down; however, when excluding these categories, overall manufacturing output grew 0.7 percent. Overall capacity utilization rate reached 75.2 percent, a level still below its 1972–2009 average.

Trade deficit decreases in October

Man reading reportInformation released in December by the U.S. Census Bureau showed that the U.S. international trade deficit decreased from September to October to $38.7 billion with increases in exports and decreases in imports.

The October increase in exports was led by gains in industrial supplies and materials (up $2.6 billion) and foods, feeds and beverages (up $0.7 billion).

The October decrease in imports is primarily attributed to decreases in industrial supplies and materials (down $1.7 billion) and capital goods (down $0.9 billion).

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Tips to Make Your Life Easier

Self-serve shipping information

Woman using Holland websiteIntegrate transportation information into your website and give customers and co-workers a convenient way to find timely accurate information about shipments. Our Holland secure web services can help!

  • Customers learn their shipping costs at the time they place their online orders.
  • Your receiving dock sees the status of a shipment while on your company website.
  • Your accounting department easily prints supporting documentation for shipping bills.

Direct access to core business functions, such as tracking shipments, getting rate quotes and retrieving document images, saves time and provides the information when and where it's needed.

Holland can give you everything you need for your IT department to integrate transportation information into your systems.

Web Services are available to registered users of hollandregional.com. To find out more, visit our website or contact your account executive.

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hollandregional.com | 616.395.5000 | 750 East 40th Street, Holland, MI 49423
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