In the September Issue
 
What's New at Holland
News & Other Services
Industry Information
Tips to Make Your Life Easier

Holland for local service

While we're at your dock, picking up your regional shipments, let us handle your local shipments, too. It's a convenient way to manage your dock space with the confidence that your local shipments will receive our high-quality handling expertise.

Whether you are shipping across the region or across town, Holland is your best choice.


Talk to your account executive or let your driver know when you have a local shipment pickup.
Holland for local service

Lessons learned from 80 years of service

The world changes without our permission. The attention to changing customer needs that made Holland a leader in our industry is more important today than ever. Our history is rich with examples of employees going the extra mile to satisfy customers and to ensure shipments arrive on time and claim free.

Today, we continue our strong customer focus, and by understanding your needs and striving to be your best choice for transportation services, we're building our future.

Lessons learned from 80 years of service

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What's New at Holland

Holland on-time performance hits 97.7 percent

Holland on-time performance hits 97.7 percentWe're pretty happy that our on-time performance keeps getting better . . . happy but not satisfied. Even with 97.7 percent of all shipments delivered on time, we're challenging ourselves to do even better.

At Holland, our goal is to deliver confidence with every shipment. So we're analyzing our processes, improving internal procedures and rededicating ourselves to providing the best on-time service and quality handling of your shipments that you will find in our service area.

The economy may be sluggish, but Holland is going strong in the service standards that matter most to customers--on-time, claim-free deliveries all the time.

Experience the difference. Call your local service center or go online to schedule your next shipment with Holland.

Holland--winner of Quest for Quality Awards for 24 consecutive years, including two this year for Regional LTL and Expedited Services.

Coming soon: hollandregional.com

Coming soon:  hollandregional.comA fresh new look, additional content, and interactive capabilities will make a trip to hollandregional.com worth your time. Our team is creating a new and improved site for you that will be launching soon. Hollandregional.com, our redesigned website, will provide you with information about our company, services, and much more.

While at hollandregional.com, you can register for a fast, easy, and convenient way to book, track, manage, and receive reports on your Holland shipments. This new website will replace usfnet for personalized and secure account access with great functionality. Stay tuned for additional details.

Hollandregional.com--a great way to add efficiencies to your transportation activities!

Holland is your next-day expert

Holland is your next-day expertHolland continues to be the market leader in the Central and Southeast United States and Canada when it comes to next-day delivery. Eighty years ago, Holland was built to provide quality, next-day delivery services--a tradition that continues today. We continue to analyze the market and our network to see where we can safely and effectively provide customers with reliable, next-day services.

Here are a few examples of where Holland provides next-day delivery, but most other carriers do not:

  • Atlanta to Dayton, Ohio
  • Cleveland to St. Louis
  • Columbus, Ohio, to Atlanta
  • Dayton to Birmingham, Ala.
  • Fort Wayne, Ind., to Charlotte, N.C.
  • Indianapolis to Minneapolis, Minn.
  • Knoxville, Tenn., to Joliet, Ill.
  • Nashville, Tenn., to Grand Rapids, Mich.
  • Rockford, Ill., to Lexington, Ky.
  • South Bend, Ind., to Kansas City, Mo.

Go online to use our Transit Time calculator to find other examples of Holland next-day expertise.

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News & Other Services

Listening to you

Listening to youAs a Holland customer, your opinion matters. That's why employees across YRC Worldwide (our parent company) are reaching out to customers, asking about concerns, addressing issues and answering questions.

By talking with our customers, we're able to address head-on the rumors that are circulating in the marketplace and reinforce the progress we're making against our strategic plan,” says John Garcia, executive vice president and chief sales officer. “A common theme among our customers is that they are supportive of our company and willing to give us a chance to earn more of their business.”

At Holland, we've heard feedback from more than 400 customers. You told us that quality handling of shipments is your first concern, and that's what Holland delivers:

  • On-time deliveries: over 97%
  • Claim ratio: half the industry average

If you have a comment about your experiences with Holland, we'd like to hear from you, too. Send us a note at marketing@hollandregional.com

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Industry Information

August U.S. manufacturing exceeds expectations

For the first time in 19 months, factories in the U.S. expanded production, according to the Institute for Supply Management. The group's factory gauge uses 50 as the dividing line between expansion and contraction. ISM reported August at 52.9, exceeding forecasts and the highest level since June 2007. They attribute the gains to the Federal Reserve efforts to thaw credit markets, the "cash for clunkers" program and tax credits for first-time homebuyers.

Truck tonnage up for July

The American Trucking Associations' advance seasonally adjusted (SA) For-Hire Truck Tonnage Index increased 2.1 percent in July. In June, SA tonnage fell 2.4 percent. July's gain, which raised the SA index to 101.9 (2000=100), wasn't large enough to completely offset the reduction in the previous month. "While I am optimistic that the worst is behind us, I just don't see anything on the economic horizon that suggests freight tonnage is about to rise significantly or consistently," said ATA Chief Economist Bob Costello. "Still, even small gains are better than the February 2008 through April 2009 cumulative tonnage reduction of 15.5 percent."

National Truck Driving Championships

NTDC LogoThrough a demonstration of professionalism and a commitment to safety, fifty-seven YRC Worldwide drivers won their state competitions and the right to compete at the National Truck Driving Championships in Pittsburgh, PA in August. Out of approximately 400 competitors, two YRCW drivers captured top awards, including third place in both the Twin Trailers class and 5-Axle Class.

NTDC Team

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Tips to Make Your Life Easier

Business is picking up

Business Is Picking UpFor our wire and cable manufacturing customer, limited dock space means shipment pickup time is as important as delivery time.

We've always delivered confidence with on-time and damage-free deliveries. To meet the needs of this customer, we're tracking our pickup-time performance as well.

This customer fills three or four trailers at a time, and as a trailer is filled, they call us for it to be switched out with an empty one. We'll do three or four switches like this a day. If a pickup is delayed, shipments sit on the dock where they run the risk of being damaged or causing a safety issue.

Our goal is to have trailers switched within two hours of receiving the call from the client. After three months of tracking, we're at a 95 percent on-time pickup rate.

If your business has special transportation needs, contact your account executive for a solution engineered to your specific requirements.

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hollandregional.com | 616.395.5000 | 750 East 40th Street, Holland, MI 49423
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