What's New at Holland
Network changes leverage fraternal partnerships to deliver confidence.
In a robust economy, with tight capacity, it's easy for a transportation provider to maintain the status quo. However, the current economy prompts us to look closely at ways we can improve service to our customers and optimize our networks. Our recent decision to expand our partnership with New Penn does both.
As announced, Holland will serve the areas of Albany, Allentown, Baltimore, Bedford, DuBois, Harrisburg, Philadelphia, Syracuse and Wilkes-Barre through a fraternal partnership with New Penn.
Like Holland, New Penn is owned by YRC Worldwide. This means shipments handled through our integrated networks experience complete, accurate end-to-end online quoting, online transit times, online visibility using driver-handheld technology, and online proof of delivery. And while either company will assume responsibility for the shipment, both Holland and New Penn deliver confidence with claim ratios less than half the industry average for 99.8 percent claim-free shipping.
New Penn leads the Northeast in next-day service. Similar to Holland, New Penn is a consistent Logistics Management Magazine Quest for Quality award winner for outstanding regional performance. And similar to Holland, New Penn shares a common commitment to speed, flexibility and expertise so that customers can feel confident that their deliveries will be on-time and claim free.
The changes give you the same level of service, the same level of regional pricing, and you will experience seamless best-in-class pickup at origin and best-in-class delivery at destination. At the same time, the network changes allow the YRC Regional Transportation companies to reduce service redundancy for more efficient operations.
For our customers in Richmond and Wichita, Holland is working closely with our sister company, YRC, to make service to these points seamless for you as well. YRC is the genuine heavyweight expert with the most comprehensive network in North America. You can count on YRC for flexible, efficient solutions and an experience that's simply reliable.
Thank you for your business. If you have any questions about the network changes, please contact your account executive.
Reduced handling results in reduced claims
Ever wonder why Holland delivers shipments 99.8% damage free?
Part of the answer is in our network. With about 60 full-service service centers in the U.S. and four service centers in Ontario and Quebec, Holland direct loads many shipments for customers. Less handling means less damage.
The other part of the answer is our people. Holland drivers are members of the International Brotherhood of Teamsters, the best drivers in the industry. Our freight handlers receive ongoing safety training which avoids mishaps on our docks. Our core values--"excellence in all areas of customer service" and "hard work and continuous improvement"--are ingrained in our work ethic.
And we keep getting better. Last year, when Holland introduced velocity centers to increase speed and improve reliability, claims actually went down further.
The fact is, you'll find the Holland claim ratio is typically half the LTL industry average.
Visit our website or call your local service center to discover the difference Holland can make in your supply chain.
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